App support
Support — Mochi Cats
Help for this product. Include device model and OS version in bug reports.
Frequently asked questions
The app crashes on startup. What should I do?
Force-quit and restart your device. If it continues, reinstall. If the problem persists, email us with your device and OS version.
I lost my progress. Can it be restored?
Progress and high scores may be saved locally on your device. Reinstalling the app may reset local data.
How do I request a refund?
Purchases through Apple are managed by Apple; purchases through Google are managed by Google. For other channels, contact us with your receipt details.
How do I delete my data?
Uninstalling the app removes local data on most devices. For other requests, email support@roncyo.com. See also our Privacy Policy.