Case Study

Dental recall automation

A suburban dental practice automated patient recalls and hygiene rebooking — cutting front-desk phone time and filling more appointment gaps.

Dental practiceEmail AutomationMelbourne, AustraliaLive in 5 days

The challenge

The front desk spent 6+ hours each week calling patients for hygiene recalls. Many calls went unanswered, and treatment plans were followed up inconsistently.

What we built

Roncyo built an email and SMS recall sequence triggered from the practice management system. Patients receive personalised reminders, one-click rebooking links, and escalation to staff only when needed.

Results

  • 6 hours/week saved on manual recall calls
  • 23% increase in hygiene rebookings within 60 days
  • Consistent follow-up on every overdue patient

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